To access the best prices for your customers, call us today on: 01273 101 819
Call us today on: 01273 101 819
Rivervale Cars Limited - registered in England where our Company registration number is 4898201.
Rivervale Minibus Limited - registered in England where our Company registration number is 3723474.
Our company VAT number is 429 276 374.
We also trade as; Rivervale, Rivervale Leasing, Rivervale Vehicle Contracts, Rivervale Contracts, Rivervale Contract Hire and Leasing, Rivervale Cars Prestige, Rivervale Cars, Business Car Contracts, Rivervale Fleet Management, Rivervale Fleet, Rivervale Prestige, Rivervale Minibus, Rivervale Finance, Rivervale Performance Motorcentre, Rivervale Approved Used, Rivervale Maxus, Castle Vehicle Leasing, Castle Minibus, OSV, and 1st Choice Vehicle Finance.
Our registered office is Rivervale House, 50 Victoria Road, Portslade, Brighton, BN41 1XB.
Rivervale Cars Limited - 01273 433480
Rivervale Minibus Limited – 01869 253744
Email: info@rivervale.co.uk
We are members of the British Vehicle Rental and Leasing Association (BVRLA) and our membership numbers are:
Rivervale Cars Limited and Rivervale Minibus Limited are a Credit Broker not a Lender.
We are authorised and regulated by the Financial Conduct Authority for consumer credit activities (Firm Reference Number 687598) and an Appointed Representative of AutoProtect (MBI) Limited which is authorised and regulated by the Financial Conduct Authority for Insurance Mediation (Firm Reference Number 312143).
We are authorised and regulated by the Financial Conduct Authority for consumer credit activities (Firm Reference Number 734354).
You can check this on the FCA Register by visiting the FCA website or by contacting the FCA direct on 0300 500 8082.
We can provide information on the following:
We deal with multiple funding partners, and a list is available upon request. All of the above products are available via both Rivervale Cars Limited and Rivervale Minibus Limited.
Rivervale Cars Limited charges a £238.80 (£199.00 + VAT) Processing Fee for each order. This fee is charged for arranging the delivery of your vehicle and fulfilment of your order. Confirmation of this fee will be detailed on your vehicle order form.
Rivervale Cars Limited does not charge processing fees for used vehicle purchases. Rivervale Minibus Limited does not charge any processing fees.
Rivervale Cars Limited and Rivervale Minibus Limited operate as leasing brokers and used vehicle retailers. We are brokers, not lenders, and do not provide independent financial advice.
We will receive a commission and/or quality derived bonus for introducing you to one of our panel of leasing companies or finance providers. The commission we receive may be pre-set but can vary and will impact the amount payable by the customer.
We will disclose any commission we receive from the finance provider before you place your vehicle order.
Should you cancel your leasing order with Rivervale Cars Limited, we reserve the right to charge a cancellation fee of £360 (£300.00 plus VAT). Rivervale Minibus Limited does not charge cancellation fees.
We define a complaint as any expression of dissatisfaction, whether oral or written and whether justified or not. Your complaint will be taken seriously, and we will make every effort to resolve the problem straight away.
To help us deal with your complaint as speedily as possible, it would be helpful if you could provide us with as much information as possible.
In Writing: Rivervale House, 50 Victoria Road, Portslade, East Sussex, BN41 1XB
Telephone: 01273 433480
Web: Complaint Form
Following our Complaints procedure, if you cannot settle your complaint with us, you may be entitled to refer it to the Financial Ombudsman Service – Financial Ombudsman Service.
We are covered by the FSCS. You may be entitled to compensation from the scheme if we cannot meet our obligations. This depends on the type of business and the circumstances of the claim.
General Insurance advising and arranging is covered for 90% of the claim with no upper limit. Compulsory forms of insurance (e.g. Motor Insurance) are covered for 100% of the claim with no upper limit. Further information about compensation scheme arrangements is available from the FSCS.
Please note – finance products are not covered by this scheme.